Protected: Sample EME – Residential

Moving house

Close the account for your old house by giving us a call at 1300 599 008 or online chat. We’ll tell you about any disconnection fees that apply along the way.

You don’t need to be home for the disconnection, however, be aware that some meters can be disconnected from 7 am on the day you choose. It might be better to book your disconnection for the day after you move out.

Switching to another provider

We’re sorry to see you go. You don’t need to call us to close the account. The transfer will be exercised automatically and transfer to your preferred retailer.

Change your mind?

Every new plan has a cooling off period of at least ten days. This gives you the chance to change your mind and either reconnect with us or choose another provider. We’d love to have you back.

You can close your business’ energy account easily, online chat with us or give us a call at 1300 599 008. We’ll make sure you’re disconnected within 3 business days.

Need to move your small business account to another address?

You can organise your move in 3 simple steps:

1. Compare our latest small business offer for your new address
2. Once you’ve chosen a plan, we’ll ask for your new business address and move in date. We’ll organise to connect the property, ready for move in.
3. Close the account for your old location by contacting us through email or phone.

We’ll tell you about any connection or disconnection fees that apply along the way. You don’t usually need to be on site for the move in or the disconnection, unless there’s a chance we’ll have problems accessing the meter. It’s also good to know, some meters can be disconnected from 7 am on the day you choose. It might be better to book your disconnection for the day after you move out.

Ready again?

Ready to start again? Just head to our small business plan page. You can choose a new plan and get set up in just a few minutes online.

All you need to do is call Future X Power to request a transfer. Once the transfer has been approved, the system will transfer your account from your current retailer to Future X Power.

That depends on where you live and whether or not the property has been disconnected. Don’t worry though, once you’ve booked your move, we’ll keep in touch every step of the way and let you know what you need to do. Just keep an eye on your emails and we’ll let you know the process.

If you’re in Queensland and your new home doesn’t currently have power, a Visual Safety Inspection (VSI) is required by law. When you book your move, you’ll be asked to choose a 5-hour window for when this inspection can take place.

You can arrange your move as far in advance as you like, just pick the day before you’re due to move in as the connection date.

Electricity can be connected the same business day if you let us know by giving us a call at 1300 599 008 before 12pm Monday to Friday (excluding public holidays).

However, we can’t guarantee that as it all depends on your electricity distributor, we’ll try our best to help you with this.

*Not available in all areas or for new properties.

We don’t charge a moving fee, but a service fee might be charged by your distributor for disconnections and/or connections.

Please contact us on customerservice@futurexpower.com.au or 1300 599 008 to request the disconnection service.

Contact your old energy provider to disconnect your old home and get your final bill. If you’re already a Future X Power customer, give us a call at 1300 599 008.

• Choose the disconnect date that suits you. Some meters can be disconnected from 7am on the day you choose, so if you need power on your moving day, it might be best to disconnect the day after.
• Moving to a new property doesn’t automatically disconnect your current address. You can keep the address active for as long as you like, and close it when the timing suits you. If you’re leaving the house but want to set up the account in someone else’s name (like a housemate), get the new account holder to sign up by giving us a call at 1300 599 008.
• Your distributor will come out to do a final meter read or disconnection service, which requires 3-4 business days’ notice.