Upgrading from Basic to a smart meter

The upgrade will be completed within 15 business days of Future X Power receiving your request. The date may vary if we agree to different installation date due to the following reasons if:

  • We have not received the correct paperwork for the meter to be installed, or the paperwork is incomplete
  • If the upgrade requires solar installation
  • If the site has access issues or the site isn’t ready for meter upgrade
  • If the upgradation will impact the electricity supply of other properties
  • You have life support and require an appointment for the planned interruption

The meter exchange will involve an interruption to your power supply for 1 hour. We will reconnect your power once the job is completed. We will notify you if there is any further delay to connect your power.

Upgrade to a smart meter – your meter is faulty

We will coordinate with our MC (Metering Coordinate) Metropolis to replace or repair the faulty meter at your premise no later than 15 days from Future X Power being notified of the fault.