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We have received many encouraging words since we sent out our price increase notification, and we appreciate all your support through this time of change. For those who have switched, we sincerely hope we can have you again as a customer when the wholesale rate drops. We are doing all that we can to improve our service standards and getting ready to win you back.

 

For those who have decided to stay with us, as we stated in the price increase notification you received earlier, the wholesale energy prices are sky-high, it is with great regret that we must inform you:

 

We encourage you to switch to other energy retailers while their offers are still competitive. You can find your best rates on Energy Made Easy website (if you are in Victoria, please go to Victorian Energy Compare) or any other comparison sites.

 

As your dedicated retailer, we felt it’s a part of our obligation to advice that as winter comes, switching to another retailer may help handling the rising living costs. If you wish to make the switch, we recommend you do so as soon as possible.

 

Transferring to another retailer is easy, you don’t need to give us a heads up unless you have a question or something we can help you with.

 

If you have any questions, please contact our customer service team at 1300 599 008, shoot us an email, or simply talk to us through livechat.

 

Thanks for your support, but we urge you to switch as quickly as possible to avoid higher energy prices.

 

Future X Power Team