We will keep all COVID-19 related updates on this page.

Future X Power is focused on protecting the health and safety of our people and those in the communities in which we operate, and ensuring ongoing safe and reliable operations.

We’re continuing to monitor information from the relevant authorities. We’re carrying out the necessary planning and preparation to help keep customers supplied, as well as our broader responsibility to minimise the rate of infection in the community.

Pay your bill

  • If you have difficulties regarding your electricity bills payment, give us a call at 1300 599 008
  • Modify your current plan by comparing our newest offer.
  • Find out what energy rebates and concessions you may be eligible for.

There are also Australian Government financial assistance options available for customers impacted by the Coronavirus.

Service Supply

  • If you have any issues with your electricity supply, please contact your distributor. Your distributor can give you more information and an estimate of when the problem will be fixed.
  • If you or someone in your home uses a life support machine, register the details with us as soon as possible (if you haven’t already). Simply give us a call at 1300 599 008 or chat with us online.

Aus post delay and paper bills

You’re probably aware of reduced postal deliveries, due to the ongoing impacts of COVID-19 on Australia Post. If you haven’t already, you can make the switch to email billing by giving us a call at 1300 599 008 or chatting with us online. You’ll get your bills on time, with plenty of time to pay.